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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kiana Conner

April 11, 2025

5  out of  5
rating by Kiana Conner
"Remus did a great job!"
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Alisha

April 10, 2025

5  out of  5
rating by Alisha
"Renee was amazing and fast paced with getting my policy set up ! Very friendly patient & knowledgeable 10/10"
We responded:
"Hi Alisha, welcome to our insurance agency family! Thanks you for sharing how great it was to work with Renia! Best regards, Charles "
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Joyce Prowell

April 5, 2025

5  out of  5
rating by Joyce Prowell
"Janine was very professional, and patient. She explained everything clearly. She made the entire fast and easy!"
We responded:
"Hi Ms. Prowell, I would like to welcome you to our insurance agency family! We appreciate your wonderful feedback on Janaine’s great service! Have a great weekend! Best regards, Charles"
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Leslie Cain

April 3, 2025

5  out of  5
rating by Leslie Cain
"Rene if State Farm provided me the vest and quickest service! Sitting at a car dealership having just bought a new car...I called State Farm and Rene really made the process seamless. Thank you!"
We responded:
"Hi Ms. Cain, we appreciate your business and support of our insurance agency. Thank you for sharing how great it was to work with Renia. Best regards, Charles "
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Charles E. Thomas Jr.

April 3, 2025

5  out of  5
rating by Charles E. Thomas Jr.
"I’m so happy that I came across Ms. Renia ad when I was shopping for insurance on my new apartment and very pleased with the professionalism of our conversation and explanation of the terms of the policy that I was looking into so much so I ended my search and signed up with Ms. Renia and looking forward to many years of service with her and the staff. So if you need and want your insurance needs met with shear professionalism contact Ms.Renia and staff you will be pleased with the customer service given here."
We responded:
"Hi Mr. Thomas, welcome to our insurance agency family. Thank you for sharing how great it was to work with Renia. We appreciate your business. Have a great evening! Thanks Charles"
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Linda Davis

April 3, 2025

5  out of  5
rating by Linda Davis
"Very professional personable & prompt & thorough. Left me feeling very comfortable & satisfied with the choice to go with State Farm."
We responded:
"Hi Mrs. Davis, we appreciate your wonderful review and support of our insurance agency. All the best, Charles "
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william washington

April 1, 2025

5  out of  5
rating by william washington
"Janaine was very nice and patient with me as I scrambled to supply her with information, she made me feel very relaxed and appreciated as a customer."
We responded:
"Hi Mr Washington, thank you for sharing how nice and patient Janaine was. We appreciate your business and support! Best regards Charles"
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Angelique Jones

March 25, 2025

5  out of  5
rating by Angelique Jones
"Helpful"
We responded:
"Hi Angelique, welcome to our insurance agency as a new customer! We appreciate your business and support! All the best, Charles"
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Wilhelmenia Harris

March 21, 2025

5  out of  5
rating by Wilhelmenia Harris
"Thank You State Farm Family & Charles Cathey Jr & associates Chicago , IL for always looking out for my babies! 16yrs you've been a part of my family too. Expertly taking care of ALL of our insurance needs. Wishing you all God’s Continued Peace & Blessings!"
We responded:
"Hi Mrs. Harris, we appreciate you and your family as long term customers of our insurance agency! Great customers like you and your family are a blessing to our agency family. Have a great weekend! Best regards, Charles"
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Roxane Kent

March 19, 2025

5  out of  5
rating by Roxane Kent
"They take care of you and make sure you get the very best price. Fast and efficient the office staff is the best."
We responded:
"Hi Mrs. Kent. Thank you for your kind words and your compliment. We appreciate your business. Best regards!"
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Michael McCann

March 19, 2025

5  out of  5
rating by Michael McCann
"Great service renia helped alot I recommend you to this business"
We responded:
"Hi Mr. McCann, we appreciate your business. Thank you for sharing how helpful Renia was with your insurance needs. All the best! Charles"
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reggie owens

March 17, 2025

5  out of  5
rating by reggie owens
"I appreciate the help of Renee, she was very informative and helpful."
We responded:
"Hi Mr Owens, thank you for the generous compliment on Renia’s helpfulness! We appreciate your business as our new customer! Have an awesome rest of your week! Best regards Charles "
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Monese Brunious

March 14, 2025

5  out of  5
rating by Monese Brunious
"I had the pleasure of working with Fatima and Charles from State Farm, and I couldn't be more impressed with their exceptional service. From the very beginning, Fatima was incredibly helpful, taking the time to listen to my needs and answering all of my questions with patience and clarity. She made the process so easy and stress-free, ensuring I had the right coverage and felt confident in my decisions. They went above and beyond to assist me with the final steps of my policy. They were prompt, professional, and genuinely cared about making sure I had the best options available. Both Fatima and Charles made me feel like a valued customer, and I truly appreciate their dedication to their providing excellent customer service. Together, they are a fantastic team, and it's clear that State Farm is lucky to have them. If you're looking for knowledgeable, friendly, and reliable service, I highly recommend working with Fatima and Charles. They made my experience a 10/10!"
We responded:
"Hi Monese, we appreciate your wonderful feedback on Fatima’s exceptional service. Thank you for your business and support as one of our longterm customers. All the best, Charles"
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Maricela Aranda

March 12, 2025

5  out of  5
rating by Maricela Aranda
"I had an amazing experience with Janaine she went above and beyond to ensure I was satisfied with getting my vehicle insured and my rate"
We responded:
"Hi Maricela, we appreciate your business and support of our insurance agency. I'll definitely let Janaine know how much you appreciated her exceptional customer service! Sincerely Charles "
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Keshara Tyson

February 27, 2025

5  out of  5
rating by Keshara Tyson
"Charles was polite and professional. He went over my policies and made some recommendations. This company has great coverage that puts my mind at easy. I appreciate Charles and his staff members for everything they do. I highly recommend this insurance company."
We responded:
"Hi Keshara, it was a pleasure to meet with you today to review your insurance policies. We appreciate your business and support. Have an awesome evening! All the best, Charles"
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Jenny Fleurizard

February 19, 2025

5  out of  5
rating by Jenny Fleurizard
"Thank you Reina for being a fast and knowledgeable agent regarding my new policy . Reina was also very professional and explained everything. It was a very fast process and provided all the information needed about discount and best policy that can benefits me ."
We responded:
"Hi Mr Tetteh and Jenny, welcome to our insurance agency family! I will pass along your wonderful compliments to Renia! All the best! Charles"
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Anna Casalino

February 13, 2025

5  out of  5
rating by Anna Casalino
"Fatima was extremely helpful and polite and made my application process seamless."
We responded:
"Hi Ms. Catalina, we appreciate you sharing how helpful and polite Fatima was during your application process! We appreciate your business and support. All the best, Charles"
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Robert James

February 12, 2025

5  out of  5
rating by Robert James
"My State Farm agent Janaine Leach was very helpful in revealing to me how little coverage I had with Allstate. Miss Leach was helpful, thoughtful and considerate to my automotive needs. So glad I got her as an agent."
We responded:
"Hi Mr James, Welcome to our insurance agency family! We appreciate your feedback on how helpful Janaine was while getting you better coverage and value. Have an awesome rest of your day! Charles"
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James Garrett II

February 11, 2025

5  out of  5
rating by James Garrett II
"Very friendly and warm company. Renia was very helpful and thorough. Thank you for helping me get the best policy for my automotive."
We responded:
"Hi Mr Garrett, welcome to our insurance agency family! We appreciate your business and kind feedback on how friendly and thorough Renia was! All the best. Charles"
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Alisa Simmons

February 8, 2025

5  out of  5
rating by Alisa Simmons
"Fatima was very helpful. In. Explaining my policy. I got the price I was looking to pay for Car insurance Thank You"
We responded:
"Hi Mrs Simmons, We appreciate your business! Thank you for sharing how helpful Fatima was with your insurance needs. Thank you, Charles "
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Meredith Brown

February 7, 2025

5  out of  5
rating by Meredith Brown
"Definitely Charles Cathey agency provides that good ole' fashioned customer service with kindness, expertise, efficiency and always available. Renia exemplifies all these qualities. I'm sure the other staff which I have not yet had the pleasure of working with is awesome too!"
We responded:
"Hi Mrs. Meredith, we appreciate your business and support of our insurance agency! It’s great to hear that Renia customer service was great! We appreciate it! All the best, Charles"
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Kimberly Jones-Porche

February 6, 2025

5  out of  5
rating by Kimberly Jones-Porche
"Jazlyn was extremely professional and patient with me. Thank you State Farm for continuing to uphold your impeccable reputation!"
We responded:
"Hi Kimberly, we appreciate you sharing hope professional and patient Jazlyn was while helping with your insurance needs! We appreciate your business! Best regards, Charles"
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Griselda Magallanes

January 31, 2025

5  out of  5
rating by Griselda Magallanes
"Renia has been so helpful, she was able to decrease my auto insurance and offered a lower home insurance rate than what I currently have, I will be switching to State Farm for my home insurance. Thank you for your amazing customer service."
We responded:
"Hi Griselda, thank you so much for sharing how wonderful Renia was in helping you bundle and save on your home and auto insurance. Have a great weekend! Charles "
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Victor

January 30, 2025

5  out of  5
rating by Victor
"Mrs. Renia is very professional and did a great job need more people like her"
We responded:
"Hi Victor, we appreciate your business and wonderful feedback on Renia’s great service. Have a great weekend! Charles"
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G B

January 24, 2025

5  out of  5
rating by G B
"Renia, from the State Farm office, was extremely helpful in answering my questions regarding additional life insurance. We will talk again in a few months. Great customer service."
We responded:
"Hi GB, thank you for sharing how helpful Renia was regarding your life insurance needs. Helping our customers with life insurance is the most important thing we do to protect our customers families. We appreciate your business. Have an awesome weekend! Charles"